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Terms of Use

J.T. Pack of Foods Co., Ltd. (hereinafter referred to as the “Company”) reserves the right to offer product ordering and delivery services via its official website
(hereinafter referred to as the “Service”).

By using the Service, the user (hereinafter referred to as the “Customer”) acknowledges and agrees to be bound by these Terms and Conditions, as well as any additional terms governing the ordering and purchase of products through the website. The Customer further consents to the Company’s collection and processing of personal data necessary to facilitate the transaction. Registration is required prior to using the Service.

Please note that certain delivery methods may incur additional charges, which will be communicated to the Customer accordingly.

All prices displayed on the website are indicative and for reference only. Final pricing will be confirmed in the official invoice or other transactional documentation issued by the Company. A binding sales agreement between the Customer and the Company will be deemed to have been formed only upon the Customer’s acceptance of the final quoted price.

Product availability is subject to current stock levels. The Company does not guarantee the availability of any product listed on the website and reserves the right to modify or discontinue any product listing at its sole discretion.

All orders placed through the Service are subject to the Company’s full Terms and Conditions of Sale, as published on this website and incorporated herein by reference.

The Company reserves the right to amend or modify these Terms and Conditions at any time without prior notice. Such amendments shall become effective immediately upon being published on this website. By continuing to use the Service after any such changes, you are deemed to have accepted the revised Terms and Conditions.

The Company also reserves the right to suspend or terminate the Service, in whole or in part, at any time and its sole discretion.

To register on the website, you agree to provide accurate and truthful information. Should there be any changes to the information provided, you agree to promptly notify us via email at info@jtpackoffoods.com or update the information directly through the website.

If you wish to cancel your registration, you may do so by contacting our customer service team at info@jtpackoffoods.com.

The Company reserves the right to suspend or terminate your registration if there is reasonable cause to believe that you have violated these Terms and Conditions or any other terms and conditions related to product purchases on this website. Such termination shall not affect any ongoing obligations under these Terms and Conditions or any related purchase agreements.

During the registration process, you will be required to create a personal password to access your account. You are responsible for maintaining the confidentiality of this password and must not disclose it to any third party. You are solely responsible for all activities conducted under your account.

If you suspect that your password has been compromised or used without authorization, you agree to promptly notify our customer service center by phone without delay. If we have reasonable grounds to believe that your account has been or may be subject to unauthorized use, we reserve the right to suspend your account or require you to reset your password.

We shall not be held liable for any loss or damage resulting from the unauthorized use or disclosure of your password.

5.1 The “Order by Phone” service allows you to place an order for products listed on our website via telephone.

5.2 To use this service, you may contact us at 0-2033-7999 (Auto) or 0-2033-7900 (Call Center), available between 08:00 – 17:00 hrs. Our staff will assist you in placing your order, acting as your personal shopping assistant.

5.3 Once your order has been placed, we will confirm the order details, including delivery schedule, delivery address, and an estimated product price. This confirmation will be provided either via phone or email on the same day the order is received.

The Company is the sole owner and operator of this website, as well as the rightful holder of all copyrights pertaining to the website’s content, including but not limited to text, images, page designs, illustrations, and service-related information displayed on the site.

Visitors to this website (hereinafter referred to as “Website Users”) are required to act in accordance with applicable laws, ethical standards, and the terms and conditions set forth herein. Website Users must not act in any manner that damages the Company’s reputation or infringes upon the rights of the Company or other users.

By using this website, users agree not to engage in any of the following actions:

•  Use all or part of the website for purposes other than personal use. This includes copying, downloading, or distributing website content beyond what is reasonably necessary for personal use.

•  Disrupt or interfere with other users’ access to or use of the website, or engage in any behavior that obstructs other users’ experiences.

•  Alter or interfere with any text, design, or technical aspects of the website without prior authorization from the Company.

•  Compromise the security or integrity of the website.

•  Use the website to distribute unsolicited messages (spam), chain letters, viruses, or any other malicious software.

•  Transmit messages containing viruses or harmful programs to or through the website.

•  Create false identities or misrepresent user identities, or attempt to access other users’ accounts without permission.

The use of this website and its services without authorization is strictly prohibited. Unauthorized activities include, but are not limited to:

•  Distributing any content that is disruptive, defamatory, offensive to human rights, discriminatory based on religion, belief, race, or gender, or that incites violence or encourages illegal activity or violations of local laws.

•  Distributing any content that disturbs public order or infringes upon the legal rights or interests of customers, website users, stores, or affiliated entities.

•  Gaining unauthorized access to another party’s computer systems.

•  Obstructing or preventing customers from accessing the services.

•  Violating rights related to public electronic communications networks.

•  Interfering with or causing disruption to networks or websites connected to this website.

•  Creating, distributing, or storing electronic documents or any other materials protected by copyright laws without prior authorization from the copyright owner.

The Company reserves the right to remove any harmful content from the website and may seek full compensation for damages caused by unauthorized use. Such damages include both direct losses and any third-party claims brought against the Company resulting from such actions.
Compensable damages also include any expenses incurred in asserting legal rights, remedying the effects of unauthorized use, and paying any government-imposed penalties or fines resulting from a user’s breach of legal requirements through unauthorized use of the website.

We strive to continuously improve the quality of our services. However, due to the technical nature of online services, we cannot guarantee uninterrupted or error-free access at all times. Should you experience any technical issues, you are encouraged to report the matter to our Customer Service Center by phone, and we will make every reasonable effort to resolve the issue as quickly as possible.

We reserve the right to restrict access to the website when necessary for maintenance, system upgrades, or the implementation of new features or services.

We are committed to expanding our service coverage across various regions in Thailand to the greatest extent possible. Information regarding service availability and delivery areas will be provided during the ordering process via our website.

While we make every effort to ensure the accuracy, relevance, and reliability of the content on our website, we do not guarantee that all information presented is entirely error-free or up to date. Accordingly, we disclaim any liability for inaccuracies, omissions, or technical issues that may arise during the use of the website.

If any content is found to be inaccurate and it is technically feasible to correct such content without incurring unreasonable costs, we will take appropriate action to rectify the issue as promptly as possible.

We are committed to keeping your personal information confidential. By using our services, you expressly consent to our collection, use, and processing of your personal data provided to us for the following purposes:

1. Service Provision — including but not limited to order placement, order fulfillment, delivery to your specified address, payment processing, issuance of receipts, and communication with you regarding your order.

2. Marketing Communication — to inform you of our products, services, promotions, or discounts through email, telephone, or other appropriate channels.

By registering to use our services, you agree to our use and processing of the personal data you have voluntarily provided.
If you use our services through our call centre, you acknowledge and agree that we may record calls for quality assessment and service improvement.
We affirm that we will only process your personal data in connection with the purposes for which you have provided explicit consent.
You confirm that the personal data you provide to us via the website or call center is submitted voluntarily.

These Terms and Conditions, along with any agreement related to the use of the services, shall be governed by and construed in accordance with the laws of Thailand. Any disputes arising from or in connection with these terms shall be submitted to the jurisdiction of the Thai courts in the location where the Company is registered.

In the event of any discrepancy between the Thai and English versions of these Terms and Conditions, the Thai version as published on the website shall prevail.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or unlawful under applicable law, such provision shall be deemed severed, and the remainder shall remain in full force and effect.

Failure or delay by the Company to exercise any right or remedy under these Terms and Conditions, whether on a single or repeated occasion, shall not constitute a waiver of such right or remedy. Any waiver of a specific breach shall not be deemed a waiver of future breaches or of other provisions herein.

The Company shall not be held liable for any breach of these Terms and Conditions or of the Website Order Terms caused by circumstances beyond its reasonable control.